Careers around childcare - Ben’s story

When Ben joined the Restart Scheme, he was determined to return to work as quickly as possible. With a strong interest in customer service and account management roles, he had a clear vision of the type of career he wanted to pursue. However, Ben had childcare commitments that he feared might limit his options within the job market.

Childcare is one of the most common barriers preventing parents and carers from returning to work, and like Ben, many participants are unsure what support they can access. Our teams help clarify the support available, including free childcare hours. Advisers also explore flexible or hybrid roles and signpost local childcare provision to help parents balance work and family life more effectively.

During his initial appointment, Ben met with Employment Adviser Martin, who told us: “During our early appointments, we focused on understanding Ben’s goals and identifying any barriers that could stand in his way, a crucial first step in creating an effective plan back into employment. Together, we recognised that hybrid roles would offer the flexibility Ben needed to balance work and childcare, without compromising his long-term career ambitions.

“Once our plan was in place, Ben showed exceptional commitment. He fully engaged with every step of the process, working closely with me to identify suitable vacancies and to tailor his applications. His motivation and dedication were evident throughout, and it was clear he was ready to take positive steps forward.”

Martin worked with Ben to create a new CV to gold standard, which he then felt confident in using when applying for jobs. Ben’s hard work soon paid off. After completing a successful telephone interview, he was invited to a face-to-face interview and assessment day with a local employer.

With the support, guidance, and preparation provided through the Restart Scheme, Ben approached the opportunity with confidence, and his efforts were rewarded. He was offered the job, full-time in a hybrid role that aligned with both his career goals and childcare needs. Martin explained:

“Ben’s journey is a brilliant example of how the right support, paired with determination and a clear plan, can open the door to sustainable and fulfilling employment. His success reflects not only his own hard work but the strength of the partnership we built along the way.”